After 17 months of use, the screen dropped out between readings. I read in the evening and in the morning no more screen. The reader is still "functional" but only the lower part of the screen still responds.
This is disappointing for a £156 reader. It is guaranteed for two years but the repair policy is appalling and the answer is "mechanical fault" which is not covered, it will cost 100 in repair costs. I would be surprised to know what is mechanical in this reading light as it is tactile.
They make fun of the customer and win on all fronts... :angry:
I'm not ready to recommend this reading light or to buy a new one from the brand...
This is disappointing for a £156 reader. It is guaranteed for two years but the repair policy is appalling and the answer is "mechanical fault" which is not covered, it will cost 100 in repair costs. I would be surprised to know what is mechanical in this reading light as it is tactile.
They make fun of the customer and win on all fronts... :angry:
I'm not ready to recommend this reading light or to buy a new one from the brand...